Benchmarking Solutions will provide your organisation with our standard Portal Monitoring Tools.
Our sponsors have access to track information on the activities the members / customers.
Activity tracking includes:
- Dates, times and frequency of portal access by individual members / customers
- Dates and times that participants changed account information (includes username ID)
- Report of first time access to any given survey
- Report on surveys accessed and participated in by members / customers (if multiple surveys exist)
- Access to Participation vs Downloaded Report. Identifying if and when participants have accessed survey results
- Current and historical activity - when participants review surveys previously completed reported in the past.
- Access for sponsors to change account details for participants
- Ability for sponsor to 'direct' email members / customers from administration system (includes confidential email for user name and password)
NOTE: it is not necessary for sponsors to maintain high levels of monitoring. Benchmarking Solutions routinely monitors portal activity and, when necessary, advises the sponsor on important portal activity issues.
Need more help or ideas?
Contact Us or use the Live Chat Option at the base of your screen. Benchmarking Solutions has done this many times before. We are eager to help.