How can we help?

Who contacts our clients to chases up survey entry once it is underway?

OK - once we have promoted the survey to our members and if we then hand management of the survey over to BS, how does it work?

This can be done by your orgabnisation or ours. Either way is...

Should our company follow up participants as well?

if they haven't provided their information once we have invited them, or would we need to do that?

As part of our survey management options you can choose if you would prefer to chase up...

Does BS let our members know when the results are ready to be viewed?

Absolutely - yes. Your members get emails with portal access details (similar to pre-survey emails) routinely driving them to the My Report download area. Our system recognizes when a member has...

What exactly do you need us to do?

Am I correct in saying you would need us to collect the information of the members that want to participate and to promote it to members (so let them know about it). Is there anything else that we...

Can a member still particpate after survey closure?

Our contract is with your organization. This contract allows you to define opening dates, closing dates, buffer periods and results dates. Once these milestones are achieved the survey is deemed...

If members have problems with the portal can they contact BS directly?

We would perfer that all 'initial'contact is via your organisation and you decide which cases need the input of outr technicians. Basically you need to answer how, when, why and where and anything...



Getting Started Guide
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