Absolutely - yes. Your members get emails with portal access details (similar to pre-survey emails) routinely driving them to the My Report download area. Our system recognizes when a member has not accessed results and can be set to generate reminders when needed.
Our Portal Management Tools allow your organization access to:
- The Portal Activity Tool – that allows you to see who has participated, what day, what time, what other activity they did whilst in the portal (eg other documents downloaded etc). This is quite interesting to monitor!
- Participation versus Download report – where you can see of the participants who have downloaded their reports and who have not. It also provides emails of those that have not in case you wish to follow up.